We can print any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs! Our artists are incredibly talented and can work with any animal on earth.
If you followed our photo guidelines, then yes your photo is very likely good enough to use.
• Make sure the photo is taken in good lighting (outdoor daylight is best) • Try to take the photo at eye level with your pet • They don't need to be looking at the camera • Try to get a close up so we can see your pet's unique features • Make sure the photo is not blurry • Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo • Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either
We conduct a photo check for every new order we receive and will email you if we need a different one. But it's best to take matters in to your own hands and ensure you upload the best photo you have.
If we do need a new photo from you, this may lengthen your delivery time by a few days.
Please note that if you refuse to provide a replacement after we have informed you that the original photo may not result in quality canvas art, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.
Note that is is the customer's responsibility to provide a high quality photo and although we do review orders, it is not our responsibility to chase you for a better photo. Low quality photos will not result in a high spec design that we show on site. All examples on our website were produce using high quality photos.
No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.
We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo in to a pet portrait.
We print on to three different sized canvas frames. Each frame is gallery-ready and high quality. All canvas frames have a gallery standard depth of 1.25" thickness.
The frame sizes are:
8" x 10" This is a favourite for those looking to gift a portrait. Note that our 8" x 10" has a slightly different height-to-width ratio than our other sizes and therefore your costume may not feature as much of the shoulder area as shown in the product photos on our product pages.
12" x 18" A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course... above your pet's bed!
16" x 24" Our favorite size. This size is our original offering and is our consistent top seller to pet parents worldwide. You can't fault this size, it's a fantastic large print and you get to see the details of your portrait up close. We love this one!
Sorry but we can't offer to add things like accessories, extra background colors or extra bits to your chosen costume. We are very proud of our work and like to keep things uniform (pardon the pun!)
We can sometimes edit out tears, sleep and drool if you ask us but we cannot guarantee it. We cannot perform major edits such as opening a closed mouth or adding floppy ears.
However, if your pet is wearing some accessory in the original photo, we will always include it. A great example is the floral tiara on The Matriarch. This is part of the original photo and therefore is also a part of our design.
The same goes for collars - we do remove collars for almost all costumes but it's always best for those that show some neck (e.g. The Duchess), that you provide a photo of your pet without a collar on.
Right now we can't change the background colors for you. If you have a very dark pet and are afraid they won't show up on a custom with a black background, we would generally advise selecting a different costume.
In over 90% of canvas prints we send out to our customers, we do use an image wrap. This means your image wraps round the edges of your canvas creating a really seamless final product.
However in some cases we have to use what we call a 'black wrap'. A black wrap basically means that we print the full image on the front of the canvas, and use a black solid color on the sides of the canvas. In the grand scheme of things this doesn't make a big difference at all to your canvas, so don't worry!
The reason we do this to some canvas prints and not others is due to your pet. Pets with big, long, sticky-up ears often get printed using a black wrap, because if we used an image wrap, your pet's poor ears would wrap round the edge of the canvas!
If your photo is a black and white image we will naturally change our costume to be black and white too, to match your pet photo. Note that we do not and cannot add colour to black and white images. If you provide a black and white image please be aware that we cannot offer a refund when you receive a black and white portrait.
US Orders: Most orders are generally produced and ready to ship within 5-10 days. This can increase to up to 20 during busy periods and sales periods. At checkout we offer two delivery methods, a 2-4 week delivery and a 1-3 week delivery option. As well as a 3-5 week option during busy periods. The 1-3 weeks option include queue jump, taking your order to the front of the queue for artwork creation (note: this is not always available as a shipping option). Generally you should use the delivery timeline as the expected delivery.
International Orders: Same as above for the production time. 5-10 days transit time for Canada, United Kingdom and Australia. Up to 10 working days transit time for Europe. Up to 21 working days transit time for rest of world.
You'll receive an email containing your tracking number once your order is ready to be shipped.
Shipping prices are a flat fee per order:
USA: $8.95 CA, AUS, UK: $14.95 Europe: $14.95 Rest of world: $17.95
Usually yes, you will receive all items in one parcel. Sometimes one piece of art is completed a day or two before the other in the order. In these cases we ship out the completed artwork in one parcel and then send the other once it's ready.
This is a premium shipping option offered to all of our customers at checkout. Queue jump artwork creation means we will fast-track your order to the front of the queue and have our team of artists work on it as a matter of priority. This is a fantastic option for people who can't wait to see their one of a kind pet art masterpiece!
Please note that in these cases we cannot offer any compensation due to late delivery. Return to sender / shipping failure situations occur when the shipping address is incomplete or incorrect. If this is our fault we will reimburse you the shipping fee and re-send your parcel. If the customer provided the wrong information at checkout we are sadly unable to reimburse any costs, but of course will still re-ship your order once we receive a correct address from you.
If your order was returned to sender just reach out to us and we'll arrange to have it re-shipped. Most of the time we will ask for a new shipping address and/or contact number to ensure that it gets delivered successfully this time round.
As your order is 100% unique and custom made for you and your pet, we cannot offer refunds. If you have a problem with your final product, please email us and we'll do our best to make sure you're happy.
If you received an incorrect or damaged item, let us know and we'll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quick as we can.
We are dedicated to ensuring you're happy with the final product. If you don't like it for any reason, please reach out to our support team at email@example.com and we'll do our best to help you.
If you're unhappy with the artwork specifically, we'll check to see if you submitted a photo that follows our photo tips. If you didn't follow our guides I'm afraid it's likely we can't help you. If you did follow the guide and it's clear we missed something, we'll correct it and send you a replacement.
Make sure you provide a clear, high quality photo of your pet taken in good lighting and at eye-level with your pet. We use the exact photo you submit during our design process. If the photo isn't high quality, your design might not be either.
We accept all cancellation requests made within 24 hours of placing the order, no questions asked.
Any cancellation request sent after this 24 hour window will be accepted at our discretion. If accepted, you will be subject to a 20% cancellation fee. This is because your artist will have been assigned and will have already spent time working on your artwork by this point.
Orders that have been sent to print cannot be cancelled under any circumstance.
During busy periods such as the festive period, sales and promotions, we receive a lot more emails that usual. As such we request that you allow 3-4 days for us to get back to your initial email enquiry.
Note that we operate on a first-in first-out policy as well as a priority response system.
This means that you should only send 1 email enquiry. Sending a follow up a day or so later will actually send your email to the back of the queue, which neither of us want to happen!
We're well aware that our portraits make the perfect, thoughtful gift!
In 2019 we are operating a 3-5 week delivery of orders, so we advise ordering 5 weeks before Christmas.
Any orders placed within 5 weeks of Christmas risk not arriving in time.
Note that we will not refund orders that arrive with you within the 5 week delivery time quoted to you at checkout but after Christmas, so it's important you order early. We consider ourselves to have fulfilled our set expectations if the order has arrived within the given quoted delivery timeline at checkout.
We do not offer a 'Guaranteed Christmas Delivery' shipping option. Generally during the festive season we will offer just 1 longer-than-usual shipping method. For example we will temporarily quote 3-5 weeks delivery instead of 2-4 weeks during busy periods, to set realistic expectations for you in terms of delivery time.