Shipping and Delivery
Please stick to the shipping timeline we offer at checkout as the final 'expected' delivery timeline. This is usually 2-4 weeks for most orders. During busier periods, we change this to 3-5 weeks to set realistic expectations. We sometimes also offer a 1-3 week rushed option, though this is not available during busy periods.
All orders generally take 5-10 days to be created and shipped. This can increase to up to 20 days during sales periods. At checkout we will provide you an estimated delivery time, and this is the time you should follow in terms of expected delivery.
Our talented artists take their time to ensure your custom pet art is absolutely perfect for you before sending it to print. We also have an internal artwork review to double-check all the finer details of your pet art. It's definitely worth the wait.
All orders go through an artwork quality check as well as a product quality check. This ensures that you receive the highest quality print.
All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.
Delivery time estimates are shown below:
USA: 3-5 working days
CA, AUS, UK: 5-8 working days
Europe: 5-10 working days
Rest of world: 10-21 working days
Shipping prices are a flat fee:
CA, AUS, UK: $9.95
Rest of world: $17.95
• We occasionally offer 'skip the queue artwork creation'. This shipping options speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists. It does not speed up the courier's shipping time.
• If your order requires a new photo please understand that this will of course lengthen the production time.
• We cannot ship to Military addresses. In the event that you provided a military address at checkout, we will email you to request a different shipping address. If the cost of shipping to the new address does not equal the cost of shipping charged to you originally at checkout, we will invoice you for the difference and will proceed with your order as soon as the invoice is paid.